Time Heroes Privacy Policy

App Name: Time Heroes

Description: Time Heroes is an idle pet-collecting RPG.

Last Updated: February 20, 2026

1. Introduction

Welcome to Time Heroes! This Privacy Policy explains how "Timelands" (referred to as "we", "our", or "us") collects, uses, protects, and shares your personal information when you use the Time Heroes game, Timelands ID, and our related websites or services (collectively, the "Services"). By accessing or playing Time Heroes, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide, maintain, and improve our Services:

• Account Information: When you register for a Timelands ID or authenticate via third-party providers (like Google Auth), we collect your email address, display name, and avatar.
• Game Data: We store your in-game progress, including inventory (pets, items), in-game currencies (coins, gems), colony memberships, and game statistics.
• Device and Usage Information: We may collect device identifiers, IP addresses, browser types, and operating systems to prevent fraud and diagnose technical issues. We also record telemetry and interactions within the game (e.g., active sessions, clicks) for analytics purposes.
• Communications: Information you provide when contacting our support channels, or submitting bug reports and feedback.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the core functionalities of Time Heroes, including saving your game progress in the cloud.
• To authenticate you through Timelands ID and manage your account security.
• To continuously improve balancing, game economy, and user experience by analyzing gameplay data.
• To enforce our Terms of Service, detect cheating or abusive behavior, and ensure a safe environment for all players.
• To communicate significant updates, security alerts, and administrative messages.

4. Data Sharing and Third Parties

We deeply respect your privacy and do not sell your personal data to third-party advertisers. We may share necessary data with trusted service providers (such as our backend database host, Convex, or analytics providers) solely for operating and optimizing the game. In the event of a legal obligation, we may disclose your information to law enforcement or regulatory authorities. If you use integrated third-party platforms (like Discord or Telegram), your data sharing with those platforms is governed by their respective privacy policies.

5. Data Security and Retention

We implement rigorous security measures, including modern encryption and secure server architectures, to protect your personal information against unauthorized access or alteration. However, no internet transmission or electronic storage is perfectly secure. We retain your data for as long as your Timelands ID remains active. If you choose to delete your account, we will permanently delete or anonymize your personal and gameplay identifiable data within 30 days, barring any legal requirements to retain it.

6. Your Privacy Rights (GDPR, CCPA, etc.)

Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (the "right to be forgotten").
• Portability: Request a copy of your data in a machine-readable format.
• Opt-out of non-essential communications.

To exercise any of these rights, please contact our support team using the email provided below.

7. Children's Privacy

Time Heroes is not directed to individuals under the age of 13 (or under 16 in certain European jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a young child without verified parental consent, we will take immediate steps to delete that information.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our legal obligations or the evolution of our Services. Should significant modifications occur, we will notify you via an in-game announcement, an update on our website, or a direct email. Your continued use of Time Heroes after such changes signifies your acceptance.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, do not hesitate to contact us. We are here to help:

Support: [email protected]
Technical Inquiries: [email protected]